Legal notice
Legal Notice
Store Name: Broke to Builder
Last updated: 31/05/2026
Broke to Builder operates this online store and sells physical products, including the Mischief Map Watch, locket-style watches, pocket-watch accessories, fantasy-inspired collectible items, gift products, and other physical goods offered through our website.
By visiting our website, placing an order, contacting customer support, or using any part of our store, you agree to the terms, notices, and policies published on our website, including our Terms of Service, Shipping & Delivery Policy, Return and Refund Policy, Privacy Policy, and any other applicable policy.
Customer Support Email
For questions about orders, shipping, tracking, delivery, returns, refunds, damaged items, wrong items, billing issues, product information, or customer support, please contact us by email:
Please include your order number and the email address used at checkout so we can help you faster.
Business Hours
Customer support is available by email.
We usually respond within 24–48 business hours, excluding weekends, holidays, high-volume periods, warehouse reviews, shipping delays, carrier investigations, payment reviews, or situations that require additional order verification.
Product Notice
Broke to Builder sells physical products unless clearly stated otherwise on the product page.
Our products may include watches, locket-style accessories, pocket-watch chains, collectible items, gift items, packaging materials, decorative details, and other product components.
Product images, videos, lifestyle photos, promotional images, mockups, and examples are provided to show the general appearance, style, features, and use of the product.
We make reasonable efforts to display product details, colors, dimensions, materials, and features accurately. However, slight differences may occur due to lighting, screen settings, photography, manufacturing batches, packaging updates, production changes, or normal product variations.
Minor differences in color tone, shine, texture, packaging, or small design details do not automatically make a product defective unless the item is materially different from the product description.
Fantasy-Inspired Product Notice
The Mischief Map Watch is a fantasy-inspired collectible accessory with a hidden-map, locket-style, vintage, and magical aesthetic.
Unless clearly stated otherwise, our products are not official, licensed, sponsored, endorsed by, or affiliated with any movie studio, book publisher, author, entertainment company, trademark owner, franchise, or third-party brand.
Any third-party names, references, trademarks, characters, scenes, logos, stories, or cultural references, if mentioned, belong to their respective owners and are used only where permitted for descriptive, comparative, educational, commentary, or nominative purposes.
All third-party intellectual property remains the property of its respective owners.
Product Use and Safety Notice
Our products are intended for personal use, gifting, display, collection, or accessory use.
Some products may include small parts, chains, metal components, hinges, buttons, decorative pieces, or packaging materials.
Products are not intended for young children unless clearly stated on the product page.
Keep small parts, chains, packaging materials, and accessories away from young children and pets.
Customers are responsible for checking whether a product is suitable for the intended recipient before purchase.
We are not responsible for damage caused by misuse, impact, water exposure, improper handling, improper storage, unauthorized repair, alteration, neglect, or normal wear and tear.
Shipping Notice
Orders are normally processed within 1–3 business days.
Estimated delivery usually takes 6–10 business days after processing, depending on your location, customs processing, carrier availability, and local delivery conditions.
Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.
Shipping may be delayed because of customs inspections, carrier delays, incorrect addresses, failed delivery attempts, holidays, weather conditions, public emergencies, warehouse delays, or other circumstances outside our control.
If we become unable to ship within the advertised or promised timeframe, we may contact you with an updated estimate, offer a reasonable solution, or provide options required by applicable law.
Tracking Notice
Once your order has shipped, you may receive a shipping confirmation email with tracking information.
Tracking updates may take a few business days to appear after the package is handed to the carrier.
International shipments may show limited tracking updates while moving between countries, carriers, customs offices, or local delivery networks.
A lack of immediate tracking updates does not necessarily mean the package is lost.
Customs, Duties, and Import Fees
We ship internationally where shipping service is available.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, local taxes, clearance fees, or other charges required by their country.
These charges are not controlled by us and are not included in the product price unless clearly stated at checkout.
We are not responsible for delays, inspections, additional charges, restrictions, or decisions made by customs authorities or local governments.
If a package is refused, abandoned, delayed, returned, or destroyed because the customer does not pay customs duties, import taxes, or local fees, we may not be able to refund the order or shipping cost.
Incorrect Address Notice
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you entered the wrong address, contact us immediately at:
We will try to help, but we cannot guarantee that an address can be changed after an order has been processed, packed, shipped, or handed to the carrier.
We are not responsible for delays, failed delivery, lost packages, returned packages, or additional shipping costs caused by incorrect or incomplete customer information.
Package Marked as Delivered
If tracking shows that your package was delivered but you did not receive it, please first check your mailbox, front door, porch, reception desk, building office, parcel locker, neighbors, household members, local post office, or carrier office.
If the carrier confirms delivery, we may not be responsible for theft, misplacement, incorrect pickup, or loss after delivery.
However, you may contact us and we will review the case. We may request carrier confirmation, delivery proof, GPS records, delivery photo, or other shipping evidence when available.
Returns and Refunds Notice
Returns, refunds, replacements, cancellations, damaged items, defective items, wrong items, and missing items are handled according to our Return and Refund Policy.
Return requests must be approved before the item is sent back.
Please do not return any item without contacting us first. Items returned without prior approval may not be accepted, tracked, refunded, or processed.
If your item arrives damaged, defective, incomplete, or you receive the wrong item, contact us within 7 days of delivery at:
Please include your order number, the email address used at checkout, clear photos or videos of the issue, photos of the packaging, and a photo of the shipping label.
Refunds, if approved, are issued to the original payment method used at checkout.
Banks, credit card companies, and payment providers may take additional time to process and post refunds to your account.
Unless required otherwise by applicable law, original shipping fees, priority shipping fees, express shipping fees, shipping protection, insurance, customs fees, import duties, taxes, payment processing fees, and return shipping costs may be non-refundable.
Billing Questions
For billing, payment, duplicate charge, or transaction questions, please contact us by email before opening a payment dispute.
Please include:
Your full name
Order number
Email address used at checkout
Screenshot or proof of the billing issue
A clear explanation of the problem
If a duplicate charge or payment error is confirmed, we will review the issue and provide the appropriate solution.
Chargebacks and Payment Disputes
If you have an issue with your order, payment, delivery, product, return, or refund, please contact us first at:
Opening a chargeback or payment dispute does not automatically entitle you to a refund.
If a chargeback, inquiry, or payment dispute is opened, we reserve the right to submit evidence showing that the order was placed, processed, shipped, delivered, or otherwise handled according to our policies.
Evidence may include, but is not limited to:
Order confirmation
Payment confirmation
Customer email address
Billing information
Shipping address
IP address or device information where available
Tracking number
Carrier records
Delivery confirmation
Delivery photo where available
Customs records where available
Product page description
Checkout records
Shipping & Delivery Policy
Return and Refund Policy
Terms of Service
Communication with the customer
Photos or videos provided by the customer
Return/refund records
Customer Reviews, Photos, and Feedback
If you submit a review, testimonial, photo, video, screenshot, message, comment, or other feedback, you confirm that it is accurate, lawful, and based on your genuine experience.
By submitting feedback, you allow us to use, display, reproduce, edit, crop, adapt, and share it for website, marketing, customer support, social media, advertising, and promotional purposes, unless prohibited by law.
You may not submit false, misleading, offensive, infringing, unlawful, deceptive, or abusive content.
Intellectual Property
All website content, product descriptions, images, graphics, layouts, videos, branding, logos, designs, text, custom code, marketing materials, and other materials created by or for Broke to Builder belong to Broke to Builder or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, display, publish, upload, share, scrape, or use any part of our website content without written permission.
All rights not expressly granted are reserved.
Website Platform
This store is powered by Shopify.
Purchases made through this website are made directly with Broke to Builder, not Shopify.
Shopify provides the ecommerce platform used to operate the store, but Shopify is not responsible for our products, shipping, fulfillment, customer support, returns, refunds, product quality, delivery issues, or order disputes related to your purchase from Broke to Builder.
Third-Party Services
Our website may use third-party services, including but not limited to Shopify, payment processors, shipping carriers, fulfillment partners, email providers, analytics tools, marketing tools, review apps, fraud prevention tools, customer support tools, and other service providers.
We are not responsible for third-party websites, tools, apps, platforms, outages, delays, errors, payment issues, delivery delays, tracking issues, or service interruptions.
Your use of third-party services may be subject to their own terms and privacy policies.
Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping, availability, product images, or other details.
We reserve the right to correct errors, update information, cancel orders, refund orders, or change details at any time without prior notice, including after an order has been submitted.
If an order is cancelled because of an error, we will refund the amount paid for the cancelled item where required.
No Professional Advice
Information on this website is provided for general product, store, and customer support purposes only.
Nothing on this website should be understood as legal, financial, tax, accounting, medical, or professional advice.
Customers are responsible for making their own purchasing decisions and consulting qualified professionals where necessary.
Limitation of Liability
To the fullest extent permitted by law, Broke to Builder, its owners, employees, partners, suppliers, fulfillment partners, service providers, apps, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, lost profit, lost revenue, missed gift dates, missed events, travel issues, emotional distress, or similar damages arising from your use of our website, services, or products.
Our total liability for any claim related to an order will not exceed the amount paid for that specific order, except where prohibited by law.
Nothing in this notice limits liability where it cannot legally be limited.
Mandatory Consumer Rights
Nothing in this Legal Notice, our policies, or our customer support process is intended to limit, exclude, waive, or replace any mandatory consumer rights that cannot be excluded under applicable law.
If the laws of your country, state, province, or region provide rights that are more favorable to you and cannot legally be waived, those rights will apply.
Where permitted by law, this Legal Notice applies to the fullest extent possible.
Business Information
Store Name: Broke to Builder
Customer Support: cardme041@gmail.com
Contact
For questions about your order, shipping, tracking, delivery, returns, refunds, billing, product information, policies, or customer support, contact us at:
Broke to Builder
Customer Support
cardme041@gmail.com