Refund policy
RETURNS & REFUNDS POLICY
We want you to be satisfied with your purchase. This Returns & Refunds Policy explains our voluntary return policy and does not limit any mandatory consumer rights that may apply to you under the laws of your country or region.
30-DAY VOLUNTARY RETURN POLICY
Unless a longer period is required by applicable law, we offer a 30-day voluntary return period. This means you may request a return within 30 days after receiving your order.
To qualify for a voluntary return, the item must be returned in substantially the same condition in which it was received, unworn, unused, and with its original packaging and any accessories included with the order.
You may carefully inspect the product in the same way you reasonably would before deciding whether to keep it. Products showing signs of wear, alteration, misuse, damage caused after delivery, or use beyond what is reasonably necessary to inspect the item may not qualify for a voluntary return, except where applicable law provides otherwise.
Proof of purchase or sufficient information allowing us to identify your order may be required.
To request a return, contact us at:
inquiring325@gmail.com
Please include your order number and a brief explanation of your request.
If your return is approved, we will provide return instructions and the applicable return address. Because our orders may be fulfilled through different logistics facilities, do not send a return to the address shown on the original package unless we specifically instruct you to do so.
Items returned without first contacting us may experience processing delays or may be returned to the sender where legally permitted.
Nothing in this section limits a mandatory right to cancel, return, or seek a remedy under applicable consumer law.
CHANGE-OF-MIND RETURNS
For voluntary returns made because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are generally the customer's responsibility unless:
• we agree otherwise in writing; or
• applicable law requires us to cover those costs.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.
We recommend using a trackable shipping service when returning an item. We are not responsible for a voluntary return package that is lost before it reaches the designated return facility, except to the extent responsibility cannot legally be excluded.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, materially different from its description, or you receive the wrong product, contact us at inquiring325@gmail.com as soon as reasonably possible.
Please provide:
• your order number;
• a description of the issue; and
• clear photographs or video of the product and, where relevant, the packaging.
We will review the issue and provide an appropriate resolution.
Depending on the circumstances and applicable law, the available remedy may include a replacement, repair where appropriate, partial refund, or full refund.
Where the product is defective, damaged on arrival, or incorrect due to an error attributable to us or our fulfillment process, we will cover reasonable return shipping costs where required by applicable law or provide other appropriate return instructions.
A request for photographs or other reasonable evidence is intended to help us evaluate the issue and prevent fraud. It does not remove or reduce any mandatory consumer rights.
RETURN ABUSE AND FRAUD
We reserve the right, to the extent permitted by law, to refuse a voluntary return or refund where we reasonably determine that the request involves fraud, return abuse, product substitution, intentional damage, falsified evidence, or an item that does not match the product originally supplied.
We may request additional reasonable information necessary to verify an order or return.
This provision does not apply in a manner that limits legitimate rights relating to defective, damaged, unsafe, misdescribed, or otherwise non-conforming products.
EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain products may be excluded from our voluntary 30-day return policy where permitted by applicable law, including:
• personalized, customized, or made-to-order products;
• perishable goods;
• gift cards;
• digital products after delivery or access, where legally permitted;
• sealed hygiene or personal care products after the seal has been broken, where applicable;
• hazardous materials, flammable liquids, or gases; and
• products specifically identified as final sale where exclusion from voluntary returns is legally permitted.
These exclusions apply only to voluntary returns.
They do not limit any mandatory rights you may have if a product is defective, damaged, unsafe, incorrectly supplied, misdescribed, or otherwise fails to comply with applicable consumer law.
Sale or promotional pricing does not remove mandatory consumer rights.
EXCHANGES
For voluntary exchanges, the fastest process is generally to request a return of the original item and, once the return is approved, place a separate order for the preferred item.
If you received a defective, damaged, or incorrect product, contact us before placing another order. Your legal rights and available remedies may differ from a voluntary exchange.
EUROPEAN UNION AND EEA CUSTOMERS
If you are a consumer located in the European Union or another jurisdiction where an equivalent statutory withdrawal right applies, you may have the right to withdraw from an eligible distance purchase without giving a reason.
For eligible purchases, the statutory withdrawal period is generally 14 days from the date on which you, or a person designated by you other than the carrier, receives the goods.
To exercise this right, you must clearly notify us of your decision to withdraw within the applicable statutory period by contacting:
inquiring325@gmail.com
After notifying us, you must return the eligible goods within the period required by applicable law.
You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. Where permitted by law, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.
Unless we agree to cover the cost or applicable law provides otherwise, you may be responsible for the direct cost of returning goods under the statutory right of withdrawal.
Where required by applicable law, an eligible withdrawal refund will include the price paid and the cost of standard outbound delivery. Additional costs resulting from your choice of a delivery method more expensive than our standard delivery method may not be refundable.
We may, where permitted by law, withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Any statutory exceptions to the right of withdrawal remain applicable.
UNITED KINGDOM CUSTOMERS
UK consumers purchasing eligible goods through a distance contract may have a statutory right to cancel the purchase without giving a reason within the period provided by UK consumer law.
For eligible goods, you generally have 14 days after delivery to notify us that you wish to cancel.
Contact us at:
inquiring325@gmail.com
After cancellation, the goods must be returned within the period required by applicable law.
Where required, we will refund the cost of the goods and the cost of our standard outbound delivery method. Additional delivery upgrades selected by the customer may not be refundable.
You may be responsible for the direct cost of returning a change-of-mind order where legally permitted and where the product is not faulty or incorrectly supplied.
We may make a lawful deduction for diminished value caused by handling beyond what is reasonably necessary to inspect the goods.
Nothing in this policy limits your statutory rights under UK consumer law.
BRAZILIAN CUSTOMERS
Consumers in Brazil may have a statutory right of withdrawal for eligible online purchases under applicable Brazilian consumer law.
Where applicable, you may exercise the statutory right of withdrawal within 7 days, calculated in accordance with applicable Brazilian law.
To exercise this right, contact:
inquiring325@gmail.com
Where the statutory right of withdrawal applies, refunds and return arrangements will be processed in accordance with mandatory Brazilian consumer law.
Nothing in our voluntary 30-day return policy restricts this statutory right.
AUSTRALIAN CUSTOMERS
Our products and services come with rights and consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Our voluntary 30-day return policy is provided in addition to those rights.
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or another remedy depending on the nature of the failure and applicable law.
Statements concerning voluntary change-of-mind returns, final sale items, return periods, packaging condition, or return shipping costs do not override rights that apply to faulty or non-compliant goods under Australian Consumer Law.
NEW ZEALAND CUSTOMERS
Where the New Zealand Consumer Guarantees Act applies, nothing in this policy excludes or limits any right or remedy that cannot legally be excluded.
Our voluntary 30-day return policy is additional to any rights available under applicable New Zealand consumer law.
If goods are faulty, do not match their description, are not of acceptable quality, or otherwise fail to comply with applicable consumer guarantees, the remedies available to you will be determined in accordance with applicable law.
OTHER COUNTRIES AND REGIONS
Consumer protection rights vary by country, state, province, territory, and region.
Our voluntary 30-day return policy applies in addition to any mandatory consumer rights available to you.
If the law applicable to your purchase gives you a longer cancellation period, a mandatory legal guarantee, a right to repair, replacement, refund, or another non-waivable remedy, the applicable mandatory law will prevail to the extent of any conflict with this policy.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict, waive, or reduce a consumer right that cannot legally be excluded, restricted, waived, or reduced.
REFUNDS
We will notify you after we receive and inspect your return and will let you know whether the refund has been approved.
For approved voluntary returns, refunds are issued to the original payment method unless otherwise agreed or required by law.
We aim to process approved refunds within 10 business days.
Where applicable law requires reimbursement within a different or shorter period, we will process the refund in accordance with that legal requirement.
After a refund is issued, your bank, card issuer, payment provider, or financial institution may require additional time to display the funds in your account. Those processing times are controlled by the relevant financial institution or payment provider.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, contact us at:
inquiring325@gmail.com
DUTIES, TAXES, AND INTERNATIONAL CHARGES
For international orders, customs duties, import taxes, or other charges may be imposed by local authorities.
Where such amounts were paid directly to a government authority, customs authority, carrier, or another third party and were not collected by us, any request for reimbursement may be subject to the rules and procedures of the relevant authority or third party.
This section does not limit any refund of taxes, duties, delivery costs, or other charges where reimbursement is required by applicable law.
CONTACT US
For return, refund, exchange, or product issue questions, contact:
inquiring325@gmail.com
Please include your order number whenever possible so we can locate your purchase and respond more efficiently.
MANDATORY CONSUMER RIGHTS
This policy is intended to operate alongside applicable consumer protection laws.
If any provision of this policy conflicts with a mandatory consumer protection law that applies to your purchase, the mandatory legal requirement will prevail only to the extent of that conflict, and the remaining provisions of this policy will continue to apply to the fullest extent permitted by law.