Refund policy
Return and Refund Policy
Last updated: 31/05/2026
Thank you for shopping with us.
This Return and Refund Policy applies to physical products sold through our store, including the Mischief Map Watch, locket-style watches, pocket-watch accessories, collectible items, and any other physical product purchased from our website.
For any order, return, refund, delivery, or product issue, please contact us at:
Please include your order number, the email address used at checkout, and clear photos or videos when relevant.
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General Return Policy
We accept return requests within 90 days of delivery.
To be eligible for a return, the item must be:
In the same condition it was received
Unused, unworn, and undamaged
Returned with all original parts, accessories, chain, packaging, and product materials
Returned in its original packaging when reasonably possible
Accompanied by proof of purchase or order confirmation
Returns must be approved by our support team before the item is sent back.
Please do not send any item back without contacting us first. Items returned without prior approval may not be accepted, tracked, refunded, or processed.
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How to Start a Return
To request a return, contact us at:
Please include:
Your full name
Order number
Email address used at checkout
Reason for the return
Photos or videos of the item, if the return is related to damage, defect, wrong item, or quality issue
If your return request is approved, we will provide return instructions.
Customers are responsible for following the return instructions correctly. We are not responsible for returns sent to the wrong address, returned without approval, lost in transit, or shipped without tracking.
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Return Shipping Costs
Unless required otherwise by applicable law, customers are responsible for return shipping costs when returning an item because of:
Changing their mind
Ordering the wrong item
No longer wanting the product
Not liking the style, size, or appearance
Purchasing by mistake
Refusing delivery without prior approval
Providing an incorrect or incomplete shipping address
If the return is approved because the item arrived damaged, defective, or the wrong item was sent, we may provide a replacement, store credit, refund, or another reasonable solution depending on the situation.
We may ask for photos, videos, packaging evidence, shipping label evidence, or other documentation before approving a refund or replacement.
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Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved or denied.
If approved, the refund will be issued to the original payment method used at checkout.
Please note that banks, credit card companies, and payment providers may take additional time to process and post the refund to your account.
Unless required otherwise by applicable law, original shipping fees, priority shipping fees, express shipping fees, shipping protection, insurance, customs fees, import duties, taxes, payment processing fees, and return shipping costs are non-refundable.
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90-Day Money-Back Guarantee
Your order is protected by our 90-day money-back guarantee.
If you are not satisfied with your order, you may request a return within 90 days of delivery.
To qualify for a refund under this guarantee, the product must be returned in its original condition, with all accessories and packaging included.
The item must not be damaged, altered, heavily used, broken due to misuse, missing parts, or returned in a condition that prevents resale.
We reserve the right to deny, reduce, or partially refund a return if the item is returned damaged, incomplete, used beyond normal inspection, altered, or not in its original condition.
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Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, incomplete, or you received the wrong item, contact us within 7 days of delivery at:
Please include:
Your order number
A clear photo or video of the issue
A photo of the full product
A photo of the packaging
A photo of the shipping label
A brief explanation of the problem
We may offer a replacement, refund, partial refund, store credit, or another solution depending on the issue.
We reserve the right to refuse claims that are submitted without sufficient evidence, submitted too late, or appear inconsistent with the order and delivery records.
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Items Not Eligible for Return or Refund
Unless required otherwise by applicable law, we do not accept returns or refunds for:
Items returned after the 90-day return window
Items used, worn, altered, damaged, or broken after delivery
Items missing original parts, chain, accessories, or packaging
Items damaged due to misuse, neglect, improper handling, water exposure, impact, accidental damage, or unauthorized repair
Items returned without prior approval
Items sent to the wrong return address
Items lost during return shipping because no tracking was used
Orders refused at delivery without contacting us first
Orders delayed due to customs, import inspections, or unpaid duties/taxes
Buyer’s remorse after the return window has expired
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Order Cancellations
Orders may only be cancelled before they are processed, packed, or shipped.
If your order has already been processed, packed, shipped, or handed to the carrier, we may not be able to cancel it.
If cancellation is no longer possible, you may request a return after delivery according to this policy.
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Shipping, Delivery, and Processing Times
Orders are normally processed within 1–3 business days.
Estimated delivery usually takes 6–10 business days after processing, depending on your location, carrier availability, customs processing, and local delivery conditions.
Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.
We are not responsible for delays caused by customs, import inspections, incorrect addresses, failed delivery attempts, local postal delays, weather, holidays, carrier disruptions, force majeure events, or circumstances outside our control.
If we become unable to ship within the advertised or promised timeframe, we may contact you with an updated estimate, offer a reasonable solution, or provide options required by applicable law.
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Incorrect Address or Failed Delivery
Customers are responsible for entering a complete and accurate shipping address at checkout.
We are not responsible for failed delivery, loss, delay, or return caused by:
Incorrect address
Incomplete address
Missing apartment, unit, or house number
Wrong postal code
Unavailable recipient
Refused delivery
Failure to collect the package
Carrier inability to complete delivery
If an order is returned to sender due to customer address error or failed delivery, we may offer reshipment if possible. Additional shipping fees may apply.
Refunds are not guaranteed for orders lost, delayed, or returned because of incorrect customer information.
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Lost or Missing Packages
If your tracking shows that the package is still in transit, please allow reasonable time for the carrier to complete delivery.
If tracking shows the package was delivered but you did not receive it, please check:
Your mailbox
Front door or porch
Reception desk
Building office
Neighbors
Household members
Local post office or carrier office
If the carrier confirms delivery, we may not be responsible for theft, misplacement, or loss after delivery.
However, contact us and we will review the case. We may request carrier confirmation, delivery proof, GPS records, delivery photo, or other shipping evidence when available.
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Customs, Duties, Taxes, and Import Fees
We ship internationally where available.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, local taxes, or other charges required by their country.
These fees are not controlled by us and are not included in the product price unless clearly stated at checkout.
We are not responsible for delays caused by customs or import procedures.
If a package is refused, abandoned, or returned because the customer did not pay customs duties, import taxes, or local fees, we may not be able to refund the order or shipping cost.
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Product Appearance and Minor Variations
We do our best to display product images, colors, size, and details as accurately as possible.
However, slight variations may occur due to lighting, screen settings, photography, manufacturing batches, or normal production differences.
Minor differences in color tone, shine, texture, packaging, or small design details do not automatically qualify as defects unless the item is materially different from the product description.
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Exchanges
We do not guarantee exchanges for all orders.
If you want to exchange an item, contact us first at:
If approved, the original item must be returned according to this policy before a replacement is shipped.
Exchange availability depends on stock, product condition, and the reason for the request.
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Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first at:
Opening a chargeback or payment dispute does not automatically entitle you to a refund.
If a chargeback, inquiry, or payment dispute is opened, we reserve the right to submit evidence showing that the order was placed, processed, shipped, delivered, or otherwise handled according to our policies.
Evidence may include, but is not limited to:
Order confirmation
Payment confirmation
Customer email address
Billing information
Shipping address
IP address or device information where available
Tracking number
Carrier records
Delivery confirmation
Delivery photo where available
Product page description
Checkout records
This Return and Refund Policy
Communication with the customer
Return/refund records
Photos or videos provided by the customer
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Fraud, Abuse, and Policy Misuse
We reserve the right to refuse returns, refunds, replacements, or future orders if we believe there is fraud, abuse, policy misuse, false claims, repeated refund requests, chargeback abuse, altered evidence, or suspicious activity.
This includes but is not limited to:
Claiming non-delivery when tracking confirms delivery
Submitting edited or misleading photos
Returning a different item
Returning an item after use and claiming it was defective
Repeatedly requesting refunds across multiple orders
Opening payment disputes without contacting us first
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Mandatory Consumer Rights
Nothing in this policy is intended to limit, exclude, or replace any mandatory consumer rights that cannot be excluded under applicable law.
If the laws of your country, state, province, or region provide rights that are more favorable to you and cannot legally be waived, those rights will apply.
Where permitted by law, this policy applies to the fullest extent possible.
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Contact Information
For any return, refund, replacement, delivery, or product issue, contact us at:
Please include your order number and the email address used at checkout so we can help you faster.