Terms of service
Terms of Service
Last updated: 31/05/2026
OVERVIEW
Welcome to Broke to Builder. The terms “we”, “us” and “our” refer to Broke to Builder.
Broke to Builder operates this website and online store, including all related information, content, products, features, tools, and services offered through the site.
By visiting our website, browsing our store, placing an order, creating an account, contacting customer support, submitting content, or using any part of our services, you agree to be bound by these Terms of Service and by any policies referenced on our website, including our Return and Refund Policy, Shipping & Delivery Policy, Privacy Policy, and any other applicable policy.
If you do not agree with these Terms, you should not use our website or purchase from our store.
For any questions, contact us at:
SECTION 1 - ELIGIBILITY AND CUSTOMER INFORMATION
By using our website or placing an order, you confirm that you are at least the age of majority in your country, state, province, or region of residence, or that you have permission from a parent or legal guardian.
When placing an order, you agree to provide accurate, current, and complete information, including your name, email address, shipping address, billing address, payment details, and any other information required to process and deliver your order.
You are responsible for making sure your order information is correct before submitting your order.
We are not responsible for delays, failed delivery, lost packages, returns, or additional costs caused by incorrect, incomplete, or outdated customer information.
SECTION 2 - OUR PRODUCTS
Broke to Builder sells physical products, including but not limited to the Mischief Map Watch, fantasy-inspired locket-style watches, pocket-watch accessories, collectible items, gift products, and other physical items offered through our website.
Unless clearly stated otherwise on the product page, our products are physical goods that require processing, shipping, and delivery.
Product images, videos, lifestyle photos, mockups, previews, examples, and promotional graphics are provided for reference and marketing purposes only.
We make reasonable efforts to display product details, colors, dimensions, materials, and features accurately. However, slight differences may occur because of lighting, photography, screen settings, manufacturing batches, packaging updates, or normal production variations.
Minor differences in color, shine, texture, packaging, or small design details do not automatically make a product defective unless the item is materially different from the product description.
We reserve the right to update, change, discontinue, limit, modify, or remove any product, offer, promotion, price, bonus, product description, image, or content at any time without prior notice.
SECTION 3 - PRODUCT USE AND CUSTOMER RESPONSIBILITY
Customers are responsible for using the product safely, carefully, and according to its ordinary purpose.
Our products are intended for personal use, display, collection, gifting, or accessory use.
You agree not to misuse, modify, damage, disassemble, repair, resell as new after use, or use the product in a way that could cause harm, damage, or violation of any law.
We are not responsible for damage caused by misuse, impact, water exposure, improper storage, improper handling, unauthorized repair, alteration, neglect, or normal wear and tear.
SECTION 4 - PRODUCT SAFETY NOTICE
Some products may include small parts, metal components, chains, hinges, buttons, decorative pieces, or packaging materials.
Products are not intended for children unless clearly stated on the product page.
Keep small parts, packaging materials, and accessories away from young children and pets.
Customers are responsible for checking whether a product is suitable for the intended recipient before purchase.
SECTION 5 - ORDER PROCESSING AND DELIVERY
After purchase, your order will be processed, packed, and shipped according to our Shipping & Delivery Policy.
Processing usually takes 1–3 business days.
Estimated delivery usually takes 6–10 business days after processing, depending on destination, carrier availability, customs processing, and local delivery conditions.
Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.
We are not responsible for delays caused by customs, incorrect addresses, failed delivery attempts, local postal delays, weather, holidays, carrier disruptions, public emergencies, warehouse delays, or other circumstances outside our control.
SECTION 6 - SHIPPING, CUSTOMS, DUTIES, AND IMPORT FEES
We ship internationally where shipping service is available.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, local taxes, clearance fees, or other charges required by their country.
These charges are not controlled by us and are not included in the product price unless clearly stated at checkout.
We are not responsible for delays, inspections, restrictions, duties, taxes, or additional charges imposed by customs authorities or local governments.
If a package is refused, abandoned, delayed, returned, or destroyed because the customer does not pay customs duties, import taxes, or local fees, we may not be able to refund the order or shipping cost.
SECTION 7 - RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, replacements, damaged items, defective items, cancellations, and delivery claims are handled according to our Return and Refund Policy.
Customers may request a return within 90 days of delivery, subject to our Return and Refund Policy.
To qualify for a return, the product must generally be returned in the same condition it was received, unused, unworn, undamaged, and with original parts, accessories, chain, packaging, and proof of purchase.
Orders may only be cancelled before they are processed, packed, or shipped.
If your order has already been processed, packed, shipped, or handed to the carrier, cancellation may no longer be possible.
Nothing in this section limits any mandatory consumer rights that cannot be excluded under applicable law.
SECTION 8 - DAMAGED, DEFECTIVE, WRONG, OR MISSING ITEMS
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, incomplete, or you receive the wrong item, contact us within 7 days of delivery at:
Please include your order number, the email address used at checkout, photos or videos of the product, photos of the packaging, and a photo of the shipping label.
We may offer a replacement, refund, partial refund, store credit, or another reasonable solution depending on the issue.
We reserve the right to deny claims that are submitted without sufficient evidence, submitted too late, appear inconsistent with the order record, or appear fraudulent, abusive, or misleading.
SECTION 9 - PRICING, PROMOTIONS, AND OFFERS
Prices, discounts, bundles, launch offers, limited-time offers, free gifts, bonuses, promotions, and shipping offers are subject to change without notice.
The price charged for your order will be the price shown at checkout at the time your order is placed.
Promotional offers may change, expire, or be removed at any time.
Unless clearly stated at checkout, prices do not include taxes, VAT, customs duties, import fees, currency conversion fees, bank fees, or other charges that may apply depending on your country, payment provider, or local authorities.
SECTION 10 - PAYMENTS AND BILLING
By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
You agree to pay the full amount shown at checkout, including product cost, shipping, taxes, and any applicable charges.
If a payment is declined, reversed, flagged, disputed, cancelled, or marked as high risk, we may pause, cancel, refund, hold, or refuse the order until the issue is resolved.
We reserve the right to cancel or refuse any order that appears fraudulent, unauthorized, suspicious, abusive, incomplete, technically incorrect, or in violation of these Terms.
SECTION 11 - ORDER ACCEPTANCE
When you place an order, you are making an offer to purchase a product.
We reserve the right to accept, decline, cancel, refund, limit, or refuse any order at our discretion.
Your order is accepted once payment is processed and the order is confirmed or fulfilled.
Order confirmation does not guarantee that an order cannot be cancelled if fraud risk, stock issues, pricing errors, payment problems, shipping restrictions, or other valid concerns are discovered.
SECTION 12 - STOCK, PRODUCT AVAILABILITY, AND SUPPLIER ISSUES
Product availability may change at any time.
If a product becomes unavailable after your order is placed, we may contact you with one or more of the following options:
Wait for restock
Receive a replacement item, if available
Receive store credit
Cancel the unavailable item
Receive a refund for the unavailable item
We will not knowingly keep an order unfulfilled indefinitely without providing a reasonable update or solution.
SECTION 13 - THIRD-PARTY SERVICES AND TOOLS
Our website may use third-party services, including but not limited to Shopify, payment processors, shipping carriers, fulfillment partners, email providers, analytics tools, marketing tools, review apps, fraud prevention tools, customer support tools, and other service providers.
We are not responsible for third-party websites, tools, apps, platforms, outages, delays, errors, payment issues, delivery delays, tracking issues, or service interruptions.
Your use of third-party services may be subject to their own terms and privacy policies.
SECTION 14 - THIRD-PARTY REFERENCES AND INTELLECTUAL PROPERTY NOTICE
Our products, website, descriptions, videos, images, product names, creative concepts, or marketing materials may include fantasy-inspired, magic-inspired, map-inspired, wizard-inspired, vintage, collectible, or similar descriptive themes.
Unless clearly stated otherwise, our products are not official, licensed, sponsored, endorsed by, or affiliated with any movie studio, book publisher, author, entertainment company, trademark owner, franchise, or third-party brand.
Any third-party names, references, marks, characters, stories, scenes, logos, screenshots, or cultural references, if mentioned, are used only for descriptive, comparative, educational, commentary, or nominative purposes where permitted by law.
All third-party trademarks, copyrights, and intellectual property belong to their respective owners.
SECTION 15 - OUR INTELLECTUAL PROPERTY
All website content, product descriptions, images, graphics, layouts, videos, branding, logos, designs, text, custom code, marketing materials, and other materials created by or for Broke to Builder belong to Broke to Builder or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, display, publish, upload, share, scrape, or use any part of our website content without written permission.
All rights not expressly granted are reserved.
SECTION 16 - CUSTOMER REVIEWS, PHOTOS, VIDEOS, AND FEEDBACK
If you submit a review, testimonial, photo, video, screenshot, comment, message, or other feedback, you confirm that it is accurate, lawful, and based on your genuine experience.
By submitting feedback, you allow us to use, display, reproduce, edit, crop, adapt, and share it for website, marketing, customer support, social media, advertising, and promotional purposes, unless prohibited by law.
You may not submit false, misleading, offensive, infringing, unlawful, deceptive, or abusive content.
We reserve the right to remove, reject, edit, or refuse customer-submitted content where permitted by law.
SECTION 17 - PROHIBITED USES
You may not use our website, services, products, or content for any unlawful, harmful, fraudulent, abusive, misleading, or unauthorized purpose.
You agree not to:
Violate any law or regulation
Violate the rights of any third party
Attempt fraud, chargeback abuse, or payment misuse
Submit false claims, false evidence, or misleading information
Misrepresent your identity or order information
Interfere with the website or its security features
Use bots, scraping tools, or automated systems without permission
Copy our website, content, product descriptions, images, or branding for resale
Resell used products as new
Use our content to create a competing product or store without permission
Reverse engineer, duplicate, or commercially exploit our materials
We may refuse service, cancel orders, restrict access, deny refunds, block future purchases, or take further action if we believe these Terms have been violated.
SECTION 18 - FRAUD, ABUSE, AND POLICY MISUSE
We reserve the right to refuse orders, returns, refunds, replacements, or future purchases if we believe there is fraud, abuse, policy misuse, false claims, repeated refund requests, chargeback abuse, altered evidence, or suspicious activity.
This includes but is not limited to:
Claiming non-delivery when tracking confirms delivery
Submitting edited or misleading photos
Returning a different item
Returning a used or damaged item while claiming it arrived that way
Opening payment disputes without contacting us first
Repeatedly requesting refunds across multiple orders
Using multiple identities, emails, or addresses to abuse offers or policies
SECTION 19 - CHARGEBACKS AND PAYMENT DISPUTES
If you have an issue with your order, payment, delivery, product, return, or refund, you agree to contact us first at:
Opening a chargeback or payment dispute does not automatically entitle you to a refund.
If a chargeback, inquiry, or payment dispute is opened, we reserve the right to submit evidence showing that the order was placed, processed, shipped, delivered, or otherwise handled according to our policies.
Evidence may include, but is not limited to:
Order confirmation
Payment confirmation
Checkout records
Customer email address
Billing information
Shipping address
IP address or device information where available
Tracking number
Carrier records
Delivery confirmation
Delivery photo where available
Customs records where available
Product page description
Shipping & Delivery Policy
Return and Refund Policy
Terms of Service
Communication with the customer
Photos or videos provided by the customer
Return/refund records
SECTION 20 - RELATIONSHIP WITH SHOPIFY
Broke to Builder is powered by Shopify, which provides the platform that allows us to operate our online store.
Any purchase made through our store is made directly with Broke to Builder, not Shopify.
Shopify is not responsible for the products, shipping, fulfillment, customer service, returns, refunds, product quality, delivery issues, or disputes related to your purchase from Broke to Builder.
SECTION 21 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping, availability, product images, or other details.
We reserve the right to correct errors, update information, cancel orders, refund orders, or change details at any time without prior notice, including after an order has been submitted.
If an order is cancelled because of an error, we will refund the amount paid for the cancelled item where required.
SECTION 22 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, our website, services, and products are provided “as is” and “as available.”
We do not guarantee that our website, checkout, emails, tracking systems, customer support channels, or services will always be uninterrupted, secure, error-free, compatible with every device, or available at all times.
We do not guarantee that the product will meet your personal expectations, aesthetic preferences, display expectations, gift expectations, timing needs, or subjective opinions.
Some jurisdictions do not allow certain warranty limitations, so some limitations may not apply to you.
Nothing in this section limits any mandatory warranty, legal guarantee, or consumer protection right that cannot be excluded under applicable law.
SECTION 23 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Broke to Builder, its owners, employees, partners, suppliers, fulfillment partners, service providers, apps, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, lost profit, lost revenue, lost data, business interruption, emotional distress, missed gift dates, missed events, travel issues, or similar damages arising from your use of our website, services, or products.
Our total liability for any claim related to an order will not exceed the amount paid for that specific order, except where prohibited by law.
Nothing in these Terms limits liability where it cannot legally be limited.
SECTION 24 - INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Broke to Builder, its owners, employees, partners, suppliers, fulfillment partners, service providers, apps, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:
Your breach of these Terms
Your misuse of our website, services, or products
Your violation of any law
Your violation of a third party’s rights
Your fraudulent, abusive, or misleading activity
Your unauthorized use of our content, images, branding, or materials
Your false claims, chargebacks, or policy misuse where permitted by law
SECTION 25 - PRIVACY
Personal information collected through our website is handled according to our Privacy Policy.
By using our website, placing an order, or contacting us, you understand that your information may be processed by us, Shopify, payment processors, shipping carriers, fulfillment partners, email providers, analytics tools, fraud prevention tools, customer support tools, and other service providers necessary to operate the store and complete your order.
SECTION 26 - CHANGES TO THESE TERMS
We may update or change these Terms from time to time by posting the updated version on this page.
The version posted at the time you use the website or place an order will apply to your use and purchase, unless a change is required by law or applies to ongoing use of the website.
Your continued use of the website after changes are posted means you accept the updated Terms.
SECTION 27 - GOVERNING LAW
These Terms are governed by the applicable laws of the jurisdiction where Broke to Builder operates, without limiting any mandatory consumer protection rights that may apply in your country, state, province, or region.
If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.
SECTION 28 - MANDATORY CONSUMER RIGHTS
Nothing in these Terms is intended to limit, exclude, waive, or replace any mandatory consumer rights that cannot be excluded under applicable law.
If the laws of your country, state, province, or region provide rights that are more favorable to you and cannot legally be waived, those rights will apply.
Where permitted by law, these Terms apply to the fullest extent possible.
SECTION 29 - CONTACT INFORMATION
Questions about these Terms, orders, shipping, returns, refunds, product issues, or customer support should be sent to:
Broke to Builder
Customer Support
cardme041@gmail.com