Shipping policy
Shipping & Delivery Policy
Last updated: 31/05/2026
Thank you for shopping with us.
This Shipping & Delivery Policy applies to physical products sold through our store, including the Mischief Map Watch, locket-style watches, pocket watch accessories, collectible items, and any other physical product purchased from our website.
For any shipping, delivery, tracking, or order issue, please contact us at:
Please include your order number and the email address used at checkout so we can help you faster.
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Order Processing Time
All orders require 1–3 business days for processing before shipment.
Processing time includes order verification, payment review, product preparation, quality check, packing, and handoff to the shipping carrier.
Business days do not include weekends, public holidays, carrier holidays, or warehouse closure days.
During high-demand periods, holidays, product launches, or unexpected warehouse delays, processing may take longer than usual.
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Estimated Delivery Time
After processing, estimated delivery usually takes 6–10 business days, depending on the destination country, carrier availability, customs processing, and local delivery conditions.
Total estimated delivery time is usually:
Processing time: 1–3 business days
Estimated shipping time: 6–10 business days
Estimated total delivery time: 7–13 business days
Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.
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Shipping Destinations
We ship internationally where shipping service is available.
Shipping availability may depend on the destination country, region, carrier restrictions, customs rules, local delivery networks, and product availability.
If we are unable to ship to your destination after your order is placed, we may contact you to offer a solution, updated shipping option, or refund according to the situation.
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Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information.
Tracking updates may take a few business days to appear after the package has been handed to the carrier.
Tracking may show limited updates while the package is in transit between countries, during customs processing, or before it reaches the local delivery carrier.
A lack of immediate tracking updates does not necessarily mean the package has stopped moving or has been lost.
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Carrier and Delivery Responsibility
Once an order has been shipped, the package is handled by the shipping carrier and local delivery partners.
We are not responsible for carrier delays, customs delays, local postal delays, failed delivery attempts, weather disruptions, holidays, strikes, transportation issues, force majeure events, or other events outside our control.
However, if there is a delivery issue, you may contact us and we will review the order, tracking status, and available carrier information.
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Shipping Delays
Delivery may be delayed because of:
Customs inspections
Carrier delays
Incorrect or incomplete shipping address
Failed delivery attempts
Local postal delays
High shipping volume
Weather conditions
Holidays
Public emergencies
Carrier route disruptions
International transportation delays
Payment review or fraud prevention checks
Warehouse processing delays
If we become unable to ship within the advertised or promised timeframe, we may contact you with an updated estimate, offer a reasonable solution, or provide options required by applicable law.
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Incorrect or Incomplete Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please make sure your shipping address includes:
Full name
Street address
House, apartment, unit, or building number
City
State, province, or region
Postal or ZIP code
Country
Phone number, when required by the carrier
We are not responsible for failed delivery, loss, delay, or return caused by incorrect or incomplete customer information.
If you notice an error in your address, contact us immediately at:
We will try to help, but we cannot guarantee that an address can be changed after the order has been processed or shipped.
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Failed Delivery Attempts
If the carrier is unable to deliver the package, the customer may be responsible for contacting the carrier, arranging redelivery, collecting the package from a pickup location, or providing missing delivery information.
We are not responsible for failed delivery caused by:
Recipient unavailable
Incorrect address
Incomplete address
Refused delivery
Failure to collect the package
Carrier inability to access the location
Unpaid customs duties or import fees
Customer not responding to carrier requests
If a package is returned to sender because of failed delivery or customer error, additional shipping fees may apply if reshipment is possible.
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Packages Marked as Delivered
If tracking shows that your package was delivered but you did not receive it, please first check:
Mailbox
Front door
Porch
Reception desk
Building office
Parcel locker
Neighbors
Household members
Local post office or carrier office
If the carrier confirms delivery, we may not be responsible for theft, misplacement, incorrect pickup, or loss after delivery.
However, you may contact us and we will review the case. We may request carrier confirmation, delivery proof, GPS records, delivery photo, or other shipping evidence when available.
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Lost Packages
A package is not considered lost simply because tracking has not updated for a few days.
International shipments may experience periods without tracking updates while the package is moving between carriers or countries.
If your package appears significantly delayed, contact us at:
We will review the tracking information and may investigate with the carrier or logistics provider when possible.
If the package is confirmed lost by the carrier or logistics provider, we may offer a replacement, refund, store credit, or another reasonable solution depending on the situation.
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Customs, Duties, Taxes, and Import Fees
We ship internationally where available.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, local taxes, clearance fees, or other charges required by their country.
These charges are not controlled by us and are not included in the product price unless clearly stated at checkout.
Customs rules vary by country, and we are not responsible for delays, additional charges, inspections, or restrictions imposed by customs authorities.
If a package is refused, abandoned, delayed, or returned because the customer does not pay customs duties, import taxes, or local fees, we may not be able to refund the order or shipping cost.
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Refused Packages
If a customer refuses delivery without prior approval from our support team, the order may not be eligible for a refund.
Refused packages may be lost, destroyed, abandoned, or returned by the carrier. We do not control how carriers or customs authorities handle refused international packages.
If a refused package is returned to us and accepted, we may review the case. Any refund, if approved, may exclude original shipping fees, return shipping costs, customs fees, handling fees, and other non-recoverable costs.
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Order Cancellations Before Shipping
Orders may only be cancelled before they are processed, packed, or shipped.
If your order has already been processed, packed, shipped, or handed to the carrier, we may not be able to cancel it.
If cancellation is no longer possible, you may request a return after delivery according to our Return and Refund Policy.
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Split Shipments
In some cases, orders with multiple items may be shipped separately.
This may happen because of inventory availability, warehouse processing, carrier restrictions, product size, or logistics reasons.
If your order is split into multiple shipments, you may receive more than one tracking number.
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Product Availability and Stock Issues
If an item becomes unavailable after your order is placed, we may contact you with one or more of the following options:
Wait for restock
Receive a replacement item, if available
Receive store credit
Cancel the unavailable item
Receive a refund for the unavailable item
We will not knowingly keep an order unfulfilled indefinitely without providing a reasonable update or solution.
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Shipping Address and Billing Address
The shipping address is used for delivery.
The billing address may be used for payment verification, tax calculation, fraud prevention, or payment processor requirements.
Customers are responsible for making sure both addresses are accurate when required.
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Shipping Fees
Shipping fees, if charged, are shown at checkout before payment.
Unless required otherwise by applicable law, shipping fees are non-refundable once an order has been processed or shipped.
Priority shipping, express shipping, shipping protection, insurance, customs fees, taxes, and similar charges may also be non-refundable unless required otherwise by applicable law.
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Delivery Estimates Are Not Guarantees
Any delivery estimate shown on our website, product page, checkout, email, or tracking page is an estimate only.
Delivery dates may change due to carrier operations, customs processing, weather, holidays, local delivery issues, or circumstances outside our control.
We are not liable for indirect losses, missed events, missed gift dates, travel issues, or other consequences caused by shipping delays.
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Customer Responsibility After Delivery
Once an order is delivered, the customer is responsible for keeping the package safe.
We are not responsible for packages stolen, misplaced, damaged, or lost after the carrier confirms delivery.
If your delivery location is unsafe, we recommend using a secure delivery address, workplace address, parcel locker, or location where someone can receive the package.
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Damaged Packages During Transit
If your package arrives damaged, please contact us within 7 days of delivery at:
Please include:
Order number
Photo of the damaged package
Photo of the shipping label
Photo or video of the damaged item
Brief explanation of the issue
Please keep the packaging and product until the case is reviewed, as the carrier or logistics provider may require evidence.
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Wrong Item or Missing Item
If you received the wrong item or an item is missing from your order, contact us within 7 days of delivery at:
Please include:
Order number
Photo of the item received
Photo of the packaging
Photo of the shipping label
Description of what is missing or incorrect
We will review the case and may offer a replacement, refund, store credit, or another reasonable solution depending on the situation.
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Fraud Prevention and Order Review
For fraud prevention, payment security, and platform compliance, some orders may require additional review before shipment.
If an order is flagged, delayed, or held for review, shipment may be temporarily delayed until payment and order details are verified.
We reserve the right to cancel, refund, or refuse orders that appear fraudulent, unauthorized, abusive, suspicious, or high risk.
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Chargebacks and Delivery Disputes
If you have an issue with your order or delivery, please contact us first at:
Opening a chargeback or payment dispute does not automatically entitle the customer to a refund.
If a chargeback, inquiry, or payment dispute is opened, we reserve the right to submit evidence showing that the order was placed, processed, shipped, delivered, or otherwise handled according to our policies.
Evidence may include, but is not limited to:
Order confirmation
Payment confirmation
Customer email address
Billing information
Shipping address
IP address or device information where available
Tracking number
Carrier records
Delivery confirmation
Delivery photo where available
Customs records where available
Product page description
Checkout records
This Shipping & Delivery Policy
Communication with the customer
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Mandatory Consumer Rights
Nothing in this policy is intended to limit, exclude, or replace any mandatory consumer rights that cannot be excluded under applicable law.
If the laws of your country, state, province, or region provide rights that are more favorable to you and cannot legally be waived, those rights will apply.
Where permitted by law, this policy applies to the fullest extent possible.
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Contact Information
For any shipping, tracking, delivery, customs, or order issue, contact us at:
Please include your order number and the email address used at checkout so we can help you faster.