Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: July 9, 2026
Thank you for shopping with Girls Will Get It.
This Shipping & Delivery Policy applies to the ArtMuse Necklace™ and other physical jewelry, necklaces, accessories, gift products, and physical items purchased through our Store.
For any shipping, delivery, tracking, or order issue, please contact us at:
inquiring325@gmail.com
Please include your order number and the email address used at checkout whenever possible so we can locate your order and assist you more efficiently.
ORDER PROCESSING TIME
Orders generally require 1–3 business days for processing before shipment.
Processing may include:
Order verification
Payment review
Fraud prevention review
Product and quantity verification
Inventory allocation
Product preparation
Quality control
Packing
Shipment preparation
Handoff to the shipping carrier or fulfillment provider
Business days generally do not include weekends, public holidays, carrier holidays, or fulfillment facility closure days.
During periods of unusually high demand, product launches, promotions, holidays, inventory interruptions, payment reviews, or unexpected fulfillment disruptions, processing may take longer than usual.
If we are unable to ship an order within a timeframe that we expressly promised, we will provide any notice, cancellation option, delay consent request, refund, or other remedy required by applicable law.
ESTIMATED DELIVERY TIME
After processing, estimated delivery usually takes 6–12 business days.
Delivery time may vary depending on:
Destination country or region
Carrier availability
International transit conditions
Customs processing
Local postal or courier networks
Weather conditions
Public holidays
Carrier disruptions
Government or customs procedures
The usual estimated timeframe is:
Processing time: 1–3 business days
Estimated shipping time: 6–12 business days
Estimated total delivery time: 7–15 business days
Unless we expressly state that a delivery date is guaranteed, delivery dates and transit times are estimates.
An estimated delivery date is not a guarantee that the package will arrive on that exact date.
Nothing in this section limits any mandatory delivery rights available under applicable consumer law.
SHIPPING DESTINATIONS
We ship internationally to destinations where shipping service is available.
Shipping availability may depend on:
Destination country
Destination region
Carrier restrictions
Customs restrictions
Import requirements
Local delivery infrastructure
Product availability
Legal or regulatory restrictions
We reserve the right not to accept or fulfill an order to a destination that we cannot reasonably or lawfully service.
If we discover after an order is placed that we cannot ship the order to the destination provided, we may contact you and offer an available alternative.
Any replacement product, alternative shipping arrangement, or store credit will require your agreement where required by applicable law.
If we cannot fulfill an accepted and paid order and no acceptable alternative is agreed, we will refund the applicable unshipped item or order as required by law.
SHIPPING CONFIRMATION AND TRACKING
After your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Tracking information may not become active immediately.
It may take several business days for a carrier, logistics provider, or local delivery partner to display the first tracking update.
International packages may also experience periods with limited tracking updates while they are:
Moving between countries
Transferred between logistics providers
Awaiting customs processing
In customs inspection
Transferred to a local carrier
Moving between regional facilities
A temporary lack of tracking updates does not automatically mean that a package has stopped moving or is lost.
If your tracking has not updated for an unusually extended period, contact us at:
inquiring325@gmail.com
PRODUCT AND JEWELRY PACKAGING
The ArtMuse Necklace may be packed in protective packaging designed to reduce movement and damage during transportation.
The necklace chain and individual charms may move slightly inside the packaging during transit.
Because the ArtMuse Necklace includes a chain and separate hanging elements, the chain may occasionally shift, overlap, or become lightly tangled during transportation.
Minor movement of the necklace inside its packaging does not automatically mean that the item is defective.
The necklace should be handled carefully when removed from the packaging.
Do not forcefully pull the chain or charms apart if they have shifted during transportation.
Packaging style, external shipping packaging, protective inserts, product positioning, labels, or other non-material packaging elements may vary due to inventory, logistics, fulfillment, or packaging updates.
However, nothing in this section permits us to substitute a materially different product or remove any mandatory rights relating to an incorrect, damaged, defective, or misdescribed item.
Where a particular gift box, accessory, packaging element, or product component is expressly stated to be included with the purchase, that representation remains subject to applicable consumer law.
CARRIER AND DELIVERY RESPONSIBILITY
Packages may be handled by international shipping carriers, logistics providers, postal services, customs authorities, and local delivery partners.
Carrier operations may affect delivery timing.
We are not responsible for delays caused solely by circumstances outside our reasonable control to the extent permitted by applicable law, including:
Carrier network disruptions
Customs delays
Government inspections
Severe weather
Natural disasters
Transportation interruptions
Strikes
Public emergencies
Local postal disruptions
Border or customs restrictions
However, we will not use the involvement of a carrier or fulfillment provider to remove any responsibility that applicable law specifically places on us as the seller.
Risk of loss or damage will remain with us until the legally applicable point of transfer.
Where applicable consumer law provides that risk remains with the seller until you, or a person designated by you other than the carrier, obtains physical possession of the goods, that rule will apply.
If you independently appoint a carrier that was not offered or arranged by us, different risk-transfer rules may apply where permitted by law.
SHIPPING DELAYS
Delivery may be delayed due to circumstances including:
Customs inspections
Carrier delays
Incorrect or incomplete shipping information
Failed delivery attempts
Local postal delays
High shipping volume
Severe weather
Public holidays
Public emergencies
Carrier route disruptions
International transportation delays
Payment review
Fraud prevention review
Fulfillment disruptions
Inventory interruptions
If we become aware of a significant delay affecting your order, we may provide an updated estimate where reasonably possible.
If we are unable to ship or deliver an order within a legally required or expressly promised timeframe, we will provide the cancellation, refund, delay notification, or other remedy required under applicable law.
For assistance with a significantly delayed order, contact:
inquiring325@gmail.com
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information at checkout.
Please check that your shipping information includes, where applicable:
Full name
Street address
House, apartment, unit, or building number
City
State, province, or region
Postal or ZIP code
Country
Phone number when required by the carrier
If you notice an error in your shipping address, contact us immediately at:
inquiring325@gmail.com
We will make reasonable efforts to assist you if the order has not been finalized for shipment.
However, we cannot guarantee that an address can be changed after an order has been processed, packed, shipped, or transferred to a carrier.
To the fullest extent permitted by law, the customer may be responsible for reasonable and documented costs caused directly by incorrect or incomplete shipping information supplied by the customer.
This may include reshipment costs where a package is returned because of an address error attributable to the customer.
Nothing in this section removes any responsibility we have where the delivery error was caused by us, our fulfillment process, or another matter for which applicable law makes us responsible.
ORDER QUANTITY, BUNDLE, AND ORDER CHANGES BEFORE SHIPPING
Please review the product, quantity, bundle selection, and shipping information before placing an order.
For example, please verify whether you selected the intended single-item or multi-item bundle.
If you made an order selection error, contact us immediately at:
inquiring325@gmail.com
We will try to assist before the order is processed or shipped.
We cannot guarantee that a quantity, bundle, or other order change can be made after the order has been processed, packed, or transferred to a carrier.
Once an order has shipped, return or cancellation requests will be handled according to our Return & Refund Policy and applicable consumer law.
FAILED DELIVERY ATTEMPTS
If a carrier cannot complete delivery, you may need to:
Contact the carrier
Arrange redelivery
Collect the package from a pickup point
Provide additional delivery information
Respond to a customs or carrier request
Delivery issues may occur because of:
Recipient unavailable
Incorrect address
Incomplete address
Failure to collect a package
Carrier inability to access the location
Refused delivery
Customer failure to respond to carrier requests
Unpaid customs duties or import fees where lawfully required
Where a failed delivery is caused by customer-provided incorrect information or another action attributable to the customer, reasonable additional reshipment costs may apply to the extent permitted by law.
If the failed delivery was caused by us, our fulfillment process, or another matter for which applicable law makes us responsible, this section does not transfer those costs to you.
PACKAGES MARKED AS DELIVERED
If tracking states that your package was delivered but you cannot locate it, please first check, where relevant:
Mailbox
Front door
Porch
Reception desk
Building office
Parcel locker
Safe delivery location
Neighbors
Household members
Local post office
Local carrier facility
You may also contact the carrier directly for available delivery information.
If you still cannot locate the package, contact us at:
inquiring325@gmail.com
Please include your order number.
We may review:
Tracking history
Carrier confirmation
Available delivery scans
Delivery photograph
GPS information where lawfully available
Delivery location information
Carrier correspondence
A carrier's delivered scan may be relevant evidence but does not automatically eliminate any mandatory rights or responsibilities imposed by applicable law.
Cases involving theft or disappearance after valid delivery and physical possession has legally transferred may be treated differently from packages lost before delivery.
Each case may be reviewed based on the available evidence and applicable law.
LOST PACKAGES
A package is not necessarily considered lost solely because tracking has not updated for a short period.
International shipments may pass between different carriers, countries, customs facilities, and delivery networks.
This can result in temporary tracking gaps.
If your package appears significantly delayed, contact:
inquiring325@gmail.com
We may review the tracking record and, where appropriate, contact or rely on information from the carrier, logistics provider, or fulfillment provider.
If a package is confirmed lost before valid delivery, we will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances and your legal rights, this may include:
Replacement
Reshipment
Refund
Another agreed solution
We will not require a customer to accept store credit instead of a legally required monetary refund.
CUSTOMS, DUTIES, TAXES, AND IMPORT FEES
International shipments may be subject to:
Customs duties
Import taxes
VAT
Brokerage fees
Customs clearance charges
Local taxes
Other government or carrier charges
The treatment of these charges varies by destination.
Where taxes, duties, or similar charges are collected by us at checkout, this will be handled according to the information shown during checkout and applicable law.
Where charges are imposed directly by a customs authority, government authority, carrier, or another independent third party and are not collected by us, the customer may be responsible for those charges where permitted by law.
We do not control customs authorities or local governments.
Customs authorities may:
Inspect packages
Request information
Assess duties or taxes
Delay clearance
Refuse entry
Apply other procedures under local law
If a customer refuses, abandons, or fails to complete a customs requirement or pay a lawfully imposed customer-responsible import charge, the package may be delayed, returned, abandoned, or handled according to the rules of the relevant carrier or customs authority.
Any refund in such circumstances will be handled under applicable law and our Return & Refund Policy.
We will not exclude a refund, tax reimbursement, or other remedy where applicable law requires one.
REFUSED PACKAGES
Please contact us before intentionally refusing delivery of an order.
Contact:
inquiring325@gmail.com
A refused package may be:
Returned to a fulfillment facility
Transferred to a carrier facility
Held by customs
Abandoned
Disposed of under carrier or customs procedures
We do not control every action taken by an independent carrier or customs authority.
Where a package is refused because the customer simply changed their mind, the request may be treated as a voluntary return or statutory withdrawal, depending on applicable law.
Where legally permitted, reasonable and non-recoverable return costs caused by an unauthorized refusal may be deducted from a voluntary refund.
However, nothing in this section limits:
Mandatory withdrawal rights
Mandatory cancellation rights
Rights relating to defective goods
Rights relating to incorrect goods
Rights relating to misdescribed goods
Other consumer rights that cannot legally be waived
ORDER CANCELLATIONS BEFORE SHIPPING
If you wish to cancel an order, contact us as soon as possible at:
inquiring325@gmail.com
We will attempt to stop fulfillment where reasonably possible.
We cannot guarantee operational cancellation once an order has been processed, packed, shipped, or transferred to a carrier.
If an operational cancellation is no longer possible, you may still have return, withdrawal, cancellation, or refund rights under our Return & Refund Policy or applicable consumer law.
Nothing in this section removes any mandatory statutory cancellation right.
SPLIT SHIPMENTS
Orders containing multiple items or multiple units may occasionally be shipped separately.
This may occur because of:
Inventory allocation
Fulfillment availability
Logistics routing
Carrier requirements
Warehouse processing
Package limitations
If an order is divided into separate shipments, you may receive multiple tracking numbers.
Receiving one part of a split shipment does not necessarily mean that the remaining part of the order is missing.
If all expected shipments have reached final delivery status and an item remains missing, contact:
inquiring325@gmail.com
PRODUCT AVAILABILITY AND STOCK ISSUES
Product availability may change.
If an item becomes unavailable after you place an order, we may contact you and offer an available option, such as:
Waiting for restock
An alternative product where appropriate
Store credit
Cancellation of the unavailable item
Refund of the unavailable item
A replacement or materially different product will not be substituted without your agreement where applicable law requires consent.
If we cannot fulfill an accepted and paid order and you do not accept an available alternative, we will provide the refund or other remedy required by applicable law.
We will not knowingly keep an order unfulfilled indefinitely without providing a reasonable update or solution.
SHIPPING ADDRESS AND BILLING ADDRESS
The shipping address is used for delivery.
The billing address may be used for:
Payment verification
Fraud prevention
Tax calculation
Payment processor requirements
Order review
Customers are responsible for providing accurate information where required.
If you believe an address was entered incorrectly, contact:
inquiring325@gmail.com
SHIPPING FEES
Any shipping fee charged by us will be displayed at checkout before the order is submitted, except where applicable law permits otherwise.
The refundability of outbound shipping fees depends on:
The reason for the return
The delivery issue
The applicable law
The shipping service selected
Our Return & Refund Policy
For a voluntary change-of-mind return, original shipping charges may be non-refundable where permitted by law.
However, this does not apply where applicable law requires standard outbound shipping charges or other delivery costs to be refunded.
This section also does not limit rights relating to damaged, defective, incorrect, misdescribed, or non-conforming products.
Priority shipping, express shipping, insurance, shipping protection, customs charges, taxes, and other third-party fees may be subject to separate refund rules and applicable law.
DELIVERY ESTIMATES AND GIFT DATES
Delivery estimates shown on our website, checkout, emails, tracking pages, or other materials are estimates unless expressly described as guaranteed.
Delivery dates may change due to:
Carrier operations
Customs procedures
Weather
Public holidays
Local delivery conditions
International transportation
Fulfillment interruptions
Public emergencies
Circumstances outside our reasonable control
Because the ArtMuse Necklace may be purchased as a birthday, anniversary, holiday, or personal gift, we strongly recommend ordering with sufficient additional time before an important date.
Unless we expressly guarantee delivery by a particular date, we do not guarantee arrival before:
Birthdays
Anniversaries
Holidays
Graduations
Celebrations
Trips
Other special occasions
To the fullest extent permitted by law, we are not responsible for indirect or consequential losses caused solely by a non-guaranteed delivery estimate being missed due to circumstances outside our reasonable control.
Nothing in this section excludes liability or a remedy that cannot legally be excluded.
CUSTOMER RESPONSIBILITY AFTER VALID DELIVERY
After risk and responsibility have legally transferred following valid delivery, customers should keep the package and jewelry in a safe location.
If your delivery location is insecure, consider using, where available:
A secure residential address
A workplace address
A parcel locker
A managed reception desk
A location where someone can receive the package
Our responsibility for a package stolen, misplaced, or damaged after legally valid delivery will be determined by the circumstances and applicable law.
A tracking scan alone will not be used to remove rights that applicable law gives you.
DAMAGED PACKAGES OR PRODUCTS DURING TRANSIT
Please inspect your order after delivery.
If your package or ArtMuse Necklace arrives damaged, contact us as soon as reasonably possible at:
inquiring325@gmail.com
For faster review, we recommend contacting us within 7 days of delivery.
The 7-day recommendation is intended to help preserve shipping evidence and does not remove a longer mandatory legal right where one applies.
Please provide, where reasonably available:
Order number
Photo of the external package
Photo of the shipping label
Clear photo or video of the damaged product
Brief description of the issue
Please retain the product and packaging while the case is under initial review where reasonably possible.
A carrier, payment provider, fulfillment provider, or insurer may require shipping evidence.
We will review the issue and provide an appropriate remedy according to the circumstances and applicable law.
WRONG ITEM, INCORRECT QUANTITY, OR MISSING PRODUCT COMPONENT
If you receive:
The wrong product
An incorrect quantity
A missing necklace
A missing charm or product component
A product materially different from the order confirmed to you
contact us as soon as reasonably possible at:
inquiring325@gmail.com
For faster investigation, we recommend contacting us within 7 days after delivery.
Please include, where reasonably available:
Order number
Photo of the product received
Photo of the packaging
Photo of the shipping label
Description of the missing or incorrect item
The 7-day recommendation does not reduce any mandatory legal right where a longer period applies.
After review, the appropriate remedy may include:
Replacement
Reshipment
Refund
Partial refund where appropriate and agreed
Another legally appropriate solution
Store credit will not replace a monetary refund where applicable law gives you a right to a monetary refund.
PRODUCT CONDITION AFTER SHIPPING
The ArtMuse Necklace contains a chain and separate hanging jewelry elements.
During transportation:
The chain may shift
The charms may change position
The charms may overlap
The chain may become lightly tangled
The necklace may move inside its packaging
These conditions do not automatically indicate a product defect if the necklace can be safely returned to its normal position without damage.
The necklace should be removed from the packaging carefully.
Do not forcefully pull, twist, or bend the chain or charms.
A product that is materially broken, damaged, missing components, or materially different from its description will be handled under our Return & Refund Policy and applicable consumer law.
JEWELRY HANDLING AFTER DELIVERY
Please inspect the necklace before use.
The ArtMuse Necklace should be handled as a jewelry item.
Damage caused after delivery solely by misuse, intentional damage, excessive pulling, forceful bending, crushing, unauthorized modification, or another customer-caused event may not qualify as transit damage or a manufacturing defect.
Normal customer-caused wear and damage is treated differently from a product that arrived damaged, defective, incorrect, or otherwise non-conforming.
Nothing in this section limits mandatory warranties or consumer guarantees.
FRAUD PREVENTION AND ORDER REVIEW
For payment security, fraud prevention, legal compliance, and platform protection, some orders may require additional review.
An order may be temporarily held while we verify information reasonably necessary to process the transaction.
We may cancel or refuse an order where we reasonably believe the transaction is:
Fraudulent
Unauthorized
Abusive
Connected to payment fraud
Connected to identity misuse
High risk based on legitimate fraud-prevention indicators
We will not cancel or refuse orders for an unlawful or discriminatory reason.
If a paid order is cancelled because we decline fulfillment and no amount is lawfully owed by the customer, the applicable payment will be refunded.
CHARGEBACKS AND DELIVERY DISPUTES
If you experience an order, shipping, or delivery issue, you may contact us at:
inquiring325@gmail.com
We encourage customers to contact us so we have an opportunity to investigate and resolve legitimate issues.
Contacting us first does not remove any right you may have to contact your card issuer, payment provider, consumer authority, or another competent body.
Opening a chargeback, payment inquiry, or dispute does not itself determine whether a refund is legally due.
If a chargeback, inquiry, or payment dispute is opened, we may provide truthful and relevant evidence to the payment provider, card network, bank, or other dispute administrator.
Evidence may include, where lawfully available and relevant:
Order confirmation
Payment confirmation
Customer email address
Billing information
Shipping address
Order details
IP or device information
Tracking number
Carrier records
Delivery confirmation
Delivery photograph
Customs records
Product page information
Bundle or quantity selected
Checkout records
This Shipping & Delivery Policy
Our Return & Refund Policy
Our Terms of Service
Customer communications
Photographs or videos supplied in connection with a claim
Return or refund records
Personal information used in connection with fraud prevention or payment disputes will be handled according to applicable privacy laws and our Privacy Policy.
Nothing in this section permits us to submit false, misleading, fabricated, or irrelevant evidence.
MANDATORY CONSUMER RIGHTS
This Shipping & Delivery Policy operates in addition to applicable consumer protection laws.
Nothing in this policy is intended to:
Exclude a mandatory consumer guarantee
Remove a legal warranty
Waive a mandatory delivery right
Remove a statutory cancellation right
Remove a statutory withdrawal right
Exclude liability that cannot legally be excluded
Prevent a legally required repair, replacement, refund, or other remedy
If the laws applicable to your purchase provide rights that are more favorable to you and cannot legally be waived, those mandatory legal rights will apply.
If a provision of this policy conflicts with a mandatory consumer protection law, the mandatory law will prevail only to the extent of that conflict.
The remaining provisions will continue to apply to the fullest extent permitted by law.
CONTACT INFORMATION
For shipping, tracking, delivery, customs, packaging, missing item, damaged order, or other order-related questions, contact:
inquiring325@gmail.com
Please include your order number and the email address used at checkout whenever possible.
Store:
Girls Will Get It
Product:
ArtMuse Necklace™
Customer Support:
inquiring325@gmail.com